Privacy Policy

This policy explains how 3D Customize handles information when you use our website, design tools, quote and contact forms, account features, and ordering services.

We collect information you provide, such as your name, email address, messages, shipping and billing details, account information, uploaded models and images, design settings, quote details, and order information.

We also receive technical information needed to operate and protect the service, such as device and browser details, approximate location derived from an internet address, referring page, session identifiers, security events, and records of how site features are used.

We use information to provide quotes, manufacture and deliver orders, operate accounts and subscriptions, answer messages, secure customer files, prevent abuse, maintain the website, comply with legal and accounting duties, and improve our products and design tools.

Necessary browser storage supports sign-in, carts, quote handoff, saved settings, security, and other features you request. Optional tool-usage analytics are disabled until you allow them through the privacy choices shown on the website. You can reopen those choices from the footer.

Payment and other service providers may use their own cookies or similar technologies when their features are opened. Their handling of information is governed by their own privacy policies.

We use service providers for website hosting, authentication, database and file storage, payment processing, shipping and address services, transactional email, security, and infrastructure. They receive only the information needed to perform their services for us and handle it under their own terms and privacy commitments.

Uploaded models, images, and design settings may contain confidential or personal information. We use them to provide the requested quote, design, manufacturing, support, or account feature. Access is limited through account or session controls and short-lived file links where supported.

Do not upload sensitive personal information that is unnecessary for your project.

We keep information only for as long as reasonably needed for the service, customer support, security, dispute resolution, and legal, tax, or accounting requirements. Retention periods differ by record type. Some temporary, unreferenced uploads may be removed automatically.

You may request access to or deletion of your personal information. We may retain information when required by law or when needed for security, fraud prevention, payment records, disputes, or legitimate business records.

You may decline optional analytics, update your account information, unsubscribe from eligible marketing messages, or contact us about access, correction, or deletion. Necessary storage cannot be disabled through the privacy control because the requested site features depend on it.

We use technical and organizational safeguards designed to protect customer information and files. No online service can guarantee absolute security.

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy as our services or legal obligations change. The date above identifies the latest version.

For privacy questions or requests, email support@3dcustomize.app.